'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

Author image for Eleonora Bader
Eleonora Bader
Jul 30, 2023 10:00 AM EDT

Employees in customer service should be paid considerably more for the number of things they have to put up with on a daily basis… and minimum wage just isn't cutting it anymore. In this case, OP was working the front desk of a hotel, and described her experience with a Karen guest as the worst she'd ever had, and that's saying a lot, considering OP has been in the business for over seven years. This particular lady's arrogance outweighed anything that OP had ever encountered.

Throughout Karen's stay, she found endless things to complain about. And at the end, when the time to pay finally arrived, Karen decided it was beneath her to pay for the service the hotel had provided, including her room. Karen told OP that she was not going to pay, under any circumstances. Then she stormed out. Scroll down to read what happened next.

For more, here are some rowdy customers who attempted to get their waiter fired after he laughed at their demands.

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  • 01
    Font - Posted by u/exclusively 2 days ago "If you charge my card, I'm calling my bank to tell them ..99 it's fram
    via u/exclusively
  • 02
    Font - In my 7+ years of working customer service, I don't think I've ever encountered a person as entitled, snobby, and downright arrogant as this lady. Right from check-in, this lady was on a war path to, what I would assume,
    via u/exclusively
  • 03
    Font - purposefully project her clearly miserable life onto almost every staff member. To begin, her CC was declining so obviously our properties system wouldn't allow the check-in. After being asked for a different CC, she
    via u/exclusively
  • 04
    Font - took offence and immediately blamed front desk. "I have money on my card!" Clearly, you don't. This was a lengthy and painful 15 minute process of trying to explain her card is declining and her idiotically trying to blame us. She finally provided a new CC with the attitude of a 3 year
    via u/exclusively
  • 05
    Font - old mid temper tantrum. To add, she kept mentioning she's part of a wedding group. I guess she thought she was entitled to royalty treatment because of this? Throughout the weekend she had a plethora of complaints and demands. To summarize, this is what we dealt with;
    via u/exclusively
  • 06
    Font - -Demanded towels at her door every morning -Mentioned multiple times "staff had very unprofessional work ethics" because we wouldn't bend over backwards for her every demand -Hated the furniture in the hotel
    via u/exclusively
  • 07
    Font - -Complained breakfast room wasn't open 10 minutes before the stated time -Talked down to our housekeeping staff, was very snippy and rude about towels, garbage, and fresh linen
    via u/exclusively
  • 08
    Font - -Hotels air quality was "Worse then a farm" (I kid you not she said those exact words) It felt like she had something to say about everything. Nothing made her happy. It was a giant headache all
    via u/exclusively
  • 09
    Font - weekend for all the staff. However, her final act before leaving our property is the cherry on top. As I'm checking her out of the system, I confirm the CC on file is the one I'm charging.
    via u/exclusively
  • 10
    Font - She replies “Uh no. This hotel is horrible. I'm not paying. The fan was way too loud in my room" (I laughed to myself that she snuck in another complaint right before leaving) I respond "I'm sorry you feel that way. I could speak with my GM for a possible discount?"
    via u/exclusively
  • 11
    Font - In utter disgust, she looks at me and goes "No, you're not charging it at all. If you do, I'm calling my bank to tell them it's frd" She rolls her eyes, swipes up her luggage in a hulk-like rage and storms out of the hotel.
    via u/exclusively
  • 12
    Font - I called my GM right after to explain what just happened. My GM just does "Yeah charge her full amount. She stayed an entire weekend she's not getting sl t for free" Why do people suck? (:)
    via u/exclusively
  • 13
    Font - roloder +2. 1 day ago So falsely reporting something as fd to her bank. Yeah that's gonna go over well. ↑ 599 Reply Share
    via u/roloder
  • 14
    Font - SpergSkipper. 1 day ago CC swiped, reg card signed, documentation of keys used to open the room door multiple times. Lol @winning a dispute 394 Reply Share
    via u/SpergSkipper
  • 15
    Font - 65465654654DS. 1 day ago If someone is out of line while checking in I will just cancel the reservation and tell them to find someplace else to stay. It saves stress from the rest of employes and you don't have to fight the charge back or bad reviews.
    via u/65465654654DS
  • 16
    Font - MightyManor Man +3. 1 day ago You stay, you pay. That's the cardinal rule. If you don't like it, then leave. There are other people who deserve the room and you can take your broomstick with you, we need the parking spot
    via u/MightyManorMan
  • 17
    Font - +3.23 hr. ago For what it's worth, a lot of the time when someone swears they have money on the card, it's being declined due to a "Travel Hold". Their SkwrlTail bank/lender is seeing the card being used somewhere it's not
    via u/SkwrlTail
  • 18
    Font - usually, and has locked it. They just call the number on the back, card unlocked and good to go in about fifteen minutes. Reply Share Vote
    via u/SkwrlTail
  • 19
    Font - murdeface101 · 22 hr. ago I worked in hotels for 8 years and you'd be surprised how often the job of maintenance means I had to stand behind the poor front desk person looking mean so the guests wouldn't get physical. People
    via u/murdeface101
  • 20
    Font - are always so quick to try and run over hotel staff and that is just about the dumbest thing you could do. You never be mean to the check in attendant, you never be rude to your on site maintenance, or the person who is
    via u/murdeface101
  • 21
    Font - cooking/serving your food because those individuals can and will make your life way harder than it has to be. If your card declined and you just politely ask what happened we will take care of that for you. If you stand there insulting us and our momma's for an hour
    via u/murdeface101
  • 22
    Font - we will take our sweet time and make sure you miss your flight. At least when your maintenance you can disappear into the attic or boiler room or something. Front desk just has to stand there and take it. You all deserve a raise. Should be the
    via u/murdeface101
  • 23
    Font - highest paid people in the hotel in my opinion. 4 Vote Reply Share
    via u/murdeface101

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customer service tales-from-the-front-desk workplace-stories-reddit guests hotel front-desk-clerk petty-revenge-reddit job funny story karen-guest customer-service-industry hotel staff hotel-guest
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